wordleTerms of Use
These terms govern your use of the wordle platform, our games, and our services. When you open an account with wordle, you agree to these terms. We have written them to be clear about what we offer, how we protect your account, what happens if something goes wrong, and how we resolve disputes.
Our platform operates in supported jurisdictions across Southeast Asia. Members in Jakarta, Surabaya, Bandung, Medan, and Semarang, along with other supported regions, access our full service portfolio—sportsbooks, live-dealer tables, slots, and esports markets—through a single account. These terms apply to all account holders, regardless of location.
Your use of wordle is available only where local law permits. You are responsible for verifying that your use complies with the laws of your jurisdiction.
Account opening and your responsibilities on wordle
To open an account with wordle, you must be at least 18 years old and a resident of a jurisdiction where our services are available. When you sign up, we require a valid email address and a password. We then conduct Know Your Customer (KYC) verification, which requires a government-issued ID, proof of address dated within three months, and a selfie holding your ID.
Once your account is verified, it remains active until you close it or we suspend it under these terms. You are responsible for keeping your password confidential. Any activity on your account using your password is your responsibility. If you suspect unauthorised access, contact our support team immediately.
Deposits and payment methods
We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. When you deposit, funds are credited to your account balance instantly or within minutes. We do not process deposits on your behalf; you initiate and authorise each deposit transaction. We are not liable for payment delays caused by your bank or payment provider.
Withdrawals and account balance
You may request a withdrawal at any time, provided your account is verified and you have not violated these terms. We process withdrawal requests during standard business hours. When approved, we return funds to the payment method you used for deposit. Bank transfers may take several business days; e-wallet withdrawals typically appear within minutes. We provide a withdrawal status tracker in your account dashboard. All withdrawals are subject to fraud and compliance checks.
- Account balance
- The sum of your deposits, game winnings, bonuses, and cashback, minus withdrawals and wagers.
- Bonus wallet
- Promotional bonuses are credited here separately and must be wagered before conversion to real funds.
- Withdrawal hold
- We may hold a withdrawal for compliance review if required by law or our risk assessment.
Bonus and promotion terms on wordle
We offer welcome bonuses to new members, seasonal promotions tied to Liga 1 and Piala AFF tournaments, and weekly cashback to active players. All promotions are subject to specific terms displayed at the time of offer. Bonuses are credited as separate funds, subject to wagering requirements, and may have expiration dates or game restrictions.
Referral bonuses are awarded when a friend you invite completes account verification and makes a first deposit. Both parties receive a referral bonus within 48 hours once conditions are met. There is no limit to the number of referrals, but each referral must be a unique, genuine person meeting our verification standards.
Weekly cashback is credited automatically every Monday to members with qualifying wagers the previous week. Cashback rates depend on your loyalty tier, which resets monthly. Cashback is immediately available in your account balance. We make no guarantee of specific cashback amounts; rates are subject to change.
All promotional terms are binding when you claim an offer; we recommend reviewing terms in full before proceeding.
Disputes, account suspension, and your recourse
If you believe your account has been compromised or there is an error in your balance or a game outcome, contact our support team with details. We investigate account disputes during standard business hours, typically within one business day. Our support team may request session IDs, transaction timestamps, or other documentation to verify your claim.
We reserve the right to suspend or close your account if we detect fraud, underage play, bonus abuse, or violation of these terms. Account closure is permanent; funds remaining in your account at the time of closure are subject to our fraud investigation. If we determine no violation occurred, we refund remaining funds within 30 days. If closure is due to verified fraud, forfeited funds are not returned.
These terms are governed by the laws of the jurisdictions in which we operate. Any dispute arising from your use of wordle is resolved through our support team and, if necessary, through binding arbitration rather than court proceedings.
Jurisdiction and service availability
We operate in supported jurisdictions within Southeast Asia. Services are available only where local law permits online gambling or gaming. It is your responsibility to verify that your use of wordle complies with the laws of your residence. If your jurisdiction changes or you move to an unsupported region, you must inform us immediately.
We may suspend or terminate your access without notice if we determine you are accessing wordle from a restricted jurisdiction or if you have violated these terms. Holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi may affect support response times and game availability in certain regions. We notify members of any scheduled service interruptions in advance through your account dashboard.
By using wordle, you confirm that you accept these terms and will comply with them. We reserve the right to update these terms at any time; continued use of wordle constitutes acceptance of updated terms.