wordlePrivacy Policy
This page describes what we collect when you use wordle and how we keep that data protected. We at wordle take data security seriously, applying standard encryption and access controls to all personal information submitted through our platform. Our policy covers account registration, payment processing, game activity, and customer support interactions.
We operate wordle in supported jurisdictions throughout Southeast Asia, including services to members in Jakarta, Surabaya, Bandung, Medan, and Semarang. Our servers may be located outside your jurisdiction, but we apply the same data protection standards regardless of geographic location. This policy explains what information we collect, who can access it, how long we retain it, and what rights you have over your data.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What we collect on wordle
We collect your email address, full name, date of birth, phone number, and government-issued ID number during account registration and Know Your Customer (KYC) verification. We also collect proof of address—such as a utility bill or bank statement dated within three months—and a photograph of you holding your ID. This information is required before you can withdraw funds from wordle.
When you use wordle, we collect information about your gaming activity, including the games you play, amounts wagered, outcomes, session duration, and device details. We record your IP address, browser type, operating system, and mobile device identifiers. We also collect payment information: your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), transaction amounts, dates, and identifiers provided by payment processors.
We collect communication data when you contact our support team through live chat, email, or in-app messaging. We keep records of your inquiries, our responses, and any account adjustments or clarifications we provide. We may also collect feedback or survey responses if you participate in platform surveys.
- Account data
- Email, name, date of birth, phone, government ID, and address proof collected during registration and KYC.
- Activity data
- Games played, wagers, outcomes, session logs, device identifiers, IP address, browser, and operating system.
- Payment data
- Payment method, transaction amounts, dates, and identifiers from payment processors and banks.
- Support data
- Messages, inquiries, responses, and account notes from interactions with our customer support team.
How we use your data on wordle
We use your account data to verify your identity, prevent fraud, and comply with anti-money-laundering regulations. We process your payment information to execute deposits and withdrawals through our payment processors. We use your gaming activity logs to calculate cashback rewards, track tier progression, and enforce our terms of service.
We analyse gameplay patterns to detect unusual activity, identify potential security breaches, and investigate disputes. If you report a technical issue or account problem, we review your session logs to diagnose the issue and resolve it. We use your email and phone number to send promotional offers, seasonal updates, and account notifications. You can opt out of marketing emails through your account settings or by contacting our support team.
We share your data with third-party payment processors to complete transactions. We may share limited information with law enforcement or regulatory authorities if required by law. We do not sell your data to advertising networks or data brokers. Our servers are operated by cloud infrastructure providers who access data only to maintain platform availability and security.
We apply encryption and access controls to all personal information stored on wordle, limiting access to authorised staff only.
Cookies and tracking on wordle
We use cookies to maintain your session on wordle, remember your preferences, and analyse platform usage. Session cookies expire when you log out; persistent cookies remain for up to 12 months to remember your login email and language preference. We do not use cookies to track you across other websites or to build profiles for advertising purposes.
We use web analytics to measure how members navigate wordle, which pages are visited most, and where users encounter problems. This data helps us improve the platform and identify technical issues. Analytics data is aggregated and does not identify individual users. You can disable cookies in your browser settings; doing so may prevent you from logging into wordle.
Your rights and data retention on wordle
You have the right to request a copy of all personal data we hold about you. Contact our support team with a data subject access request, and we will provide your information within one business day. You can request corrections to inaccurate data, such as your name or address. You have the right to request deletion of your account and associated data, subject to legal and regulatory retention requirements.
We retain account data for the duration of your membership plus five years after account closure for tax and regulatory compliance. We retain payment records for seven years to satisfy anti-money-laundering obligations. Gaming activity logs are retained for 12 months for dispute resolution and fraud detection. Support communications are retained for two years unless you request deletion.
If you have concerns about how we handle your data on wordle, contact our support team at any time through live chat, email, or in-app messaging. We aim to respond to data inquiries within one business day. Our team can clarify our practices, explain how specific data is used, or process a formal data request.